{"id":120873,"date":"2020-05-04T07:31:39","date_gmt":"2020-05-04T07:31:39","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/wp-desklite\/"},"modified":"2020-05-15T05:11:46","modified_gmt":"2020-05-15T05:11:46","slug":"wp-desklite","status":"closed","type":"plugin","link":"https:\/\/gu.wordpress.org\/plugins\/wp-desklite\/","author":17873394,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"5.4.19","requires":"4.5","requires_php":"5.3","requires_plugins":"","header_name":"WP DeskLite","header_author":"CodeFlock","header_description":"A Simple Helpdesk and Support Plugin for WordPress.","assets_banners_color":"9ec3d2","last_updated":"2020-05-15 05:11:46","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/codeflock.net","header_author_uri":"https:\/\/codeflock.net\/","rating":0,"author_block_rating":0,"active_installs":0,"downloads":871,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq"],"tags":[],"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":"2297657","resolution":"128x128","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":"2297657","resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[4049,1104,11996,10581,4771],"plugin_category":[47,58],"plugin_contributors":[185254],"plugin_business_model":[],"class_list":["post-120873","plugin","type-plugin","status-closed","hentry","plugin_tags-helpdesk","plugin_tags-support","plugin_tags-support-ticket","plugin_tags-ticket-system","plugin_tags-tickets","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-codeflock","plugin_committers-codeflock"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/wp-desklite_9ec3d2.svg","icon_2x":false,"generated":true},"screenshots":[],"raw_content":"<!--section=description-->\n<p>WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.<\/p>\n\n<h4>WHAT DOES IT DO?<\/h4>\n\n<p>Check out the features of the plugin:<\/p>\n\n<ul>\n<li><strong>Tickets:<\/strong> Users can submit tickets from the front end and the agents responds from the wordpress backend <\/li>\n<li><strong>Access Control:<\/strong>  Admin Can Assign support roles who has access to tickets <\/li>\n<li><strong>File attachments:<\/strong> Multiple files can be attached to the Tickets by the user and the Admin <\/li>\n<li><strong>E-mail notifications:<\/strong> The User and the admin recives email notification when a ticket is created or replied, <\/li>\n<li><strong>E-mail Customizations:<\/strong> All the Emails can be customised by the Admin <\/li>\n<li><strong>Ticket Types:<\/strong> Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc<\/li>\n<li><strong>Multiple Departments:<\/strong> Create Unlimited Departments and Assign department to tickets for proper management<\/li>\n<li>Admin can edit ticket at any time<\/li>\n<li>Fully responsive design for front-end and admin <\/li>\n<li>Strength &amp; Flexibility<\/li>\n<li>Easy to Use<\/li>\n<li>Shortcodes for the My Tickets and New Ticket Form<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin files to the <code>\/wp-content\/plugins\/wp-desklite<\/code> directory, or install the plugin through the WordPress plugins screen directly.<\/li>\n<li>Activate the plugin through the 'Plugins' screen in WordPress<\/li>\n<li>Use the Tickets -&gt; Settings screen to configure the plugin.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt><h3>What is the Shortcode to Show the Tickets Form in the Front End<\/h3><\/dt>\n<dd><p>[wpdl_my_tickets]\nThe Above Shortcode can be used to Show Users Tickets in the Front End \nDont Worry, Normally We add a page automatically when the plugin is added called My Tickets with this shortcode<\/p><\/dd>\n<dt><h3>What is the Shortcode to Show the Add Tickets Form in the Front End<\/h3><\/dt>\n<dd><p>[wpdl_add_ticket]\nUse The Above Shortcode to show the Add ticket from in the Front End<\/p><\/dd>\n\n<\/dl>","raw_excerpt":"A Simple Helpdesk and Support Plugin for WordPress","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/120873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=120873"}],"author":[{"embeddable":true,"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/codeflock"}],"wp:attachment":[{"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=120873"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=120873"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=120873"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=120873"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=120873"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/gu.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=120873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}