{"id":152146,"date":"2022-01-18T11:07:01","date_gmt":"2022-01-18T11:07:01","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/expertflow-video-chat\/"},"modified":"2022-02-14T10:53:22","modified_gmt":"2022-02-14T10:53:22","slug":"video-chat-for-cisco-and-fusionpbx-callcenters","status":"publish","type":"plugin","link":"https:\/\/gu.wordpress.org\/plugins\/video-chat-for-cisco-and-fusionpbx-callcenters\/","author":20187123,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.1","stable_tag":"1.1","tested":"5.9.13","requires":"3.5","requires_php":"","requires_plugins":"","header_name":"Video Chat for Cisco and FusionPBX callcenters","header_author":"ExpertflowTeam ","header_description":"ExpertFlow Video Chat Support","assets_banners_color":"","last_updated":"2022-02-14 10:53:22","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/wordpress.org\/plugins\/expertflowvideochat","header_author_uri":"https:\/\/expertflow.com","rating":0,"author_block_rating":0,"active_installs":0,"downloads":4418,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description"],"tags":{"1.1":{"tag":"1.1","author":"hashmatkhan","date":"2022-02-14 10:53:22"}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-256x256.png":{"filename":"icon-256x256.png","revision":2676131,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.1"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":2671174,"resolution":"1","location":"assets","locale":""}},"screenshots":[],"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[206876,5707,206875,206877,10109],"plugin_category":[41],"plugin_contributors":[],"plugin_business_model":[],"class_list":["post-152146","plugin","type-plugin","status-publish","hentry","plugin_tags-callcenters","plugin_tags-chat","plugin_tags-cisco","plugin_tags-fusionpbx","plugin_tags-video-chat","plugin_category-communication","plugin_committers-hashmatkhan"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/video-chat-for-cisco-and-fusionpbx-callcenters\/assets\/icon-256x256.png?rev=2676131","icon_2x":"https:\/\/ps.w.org\/video-chat-for-cisco-and-fusionpbx-callcenters\/assets\/icon-256x256.png?rev=2676131","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/video-chat-for-cisco-and-fusionpbx-callcenters\/assets\/screenshot-1.png?rev=2671174","caption":""}],"raw_content":"\n

Providing Video solutions for the web users. Using this solution, a web user can initiate a video call request to the Cisco Contact Center Express (UCCX) and Enterprise (CCE) during a web chat session of Expertflow Hybrid Chat solution.This module is a simple click to dial service which connects customers from website to cisco contact center agent through a realtime call.\nThe customers will have to fill certain details before initiating a call. This information include Name, Email, Phone Number, Problem Message), if all the infromation is provided then the module starts initiating call.<\/p>\n\n

Communication Flow<\/h4>\n\n
    \n
  1. A web user wants to connect to Cisco Contact Center agent via WebRTC Video without having to download or install any software <\/li>\n
  2. This user request will initiate a call from Customer WebRTC to Cisco Call Center agent<\/li>\n
  3. This WebRTC is converted by Expertflow\u2019s WebRTC -SIP gateway to a SIP call, Which is then routed to Cisco Cubes\/Gateway from where the routing will be handled by the Cisco end.<\/li>\n
  4. The initiating web user will be asked to allow system resources (mic, camera) access from his WebRTC capable web browser<\/li>\n
  5. Upon access grant, the video call will be started.\nThe call is encrypted via WebRTC from the customer\u2019s browser to the EF WebRTC-SIP gateway, and from the gateway to Cisco CUBE using SIP with TLS.<\/li>\n<\/ol>\n\n

    Solution Prerequsites<\/h4>\n\n

    This is the link<\/a> where you can find complete details of the solution including all hardware and software\nprerequsites, TLS and port utilization requirements for the installation and connectivity with internal and external components.<\/p>\n\n

    Integration on Website<\/h4>\n\n

    Expertflow will provide the JS\/HTML link to the website owner, which they need to add in the website header. Expertflow will also provide the sample HTML page that can be used as a reference for the website owner\/developer.<\/p>\n\n

    Setting UP a Video Call<\/h4>\n\n

    For setting up a video conferencing system , We have a Debian server running the latest stable FreeSWITCH build, IP phones( Zoiper\/ Jabber) and Cisco SX set .<\/p>\n\n

    The default port5,060,506,150,805,081<\/p>\n\n